Based in Lake Tahoe, California, Alpenglow Expeditions is a world-class guide service that believes in providing adventurers with unparalleled mountain experiences. We specialize in guided backcountry skiing, rock climbing, Via Ferrata and high-altitude international mountaineering trips and courses across the globe and in our home base of California.
As we continue to expand our operations, we are seeking a highly motivated and dynamic individual to join our team as the Assistant Manager for the California program.
JOB SUMMARY:
As the Assistant Manager of our California Program, you will work directly with the California Program Manager (CPM) and will play a key role in supporting the California operations and program management of our company. You will assist the CPM in coordinating daily tours and courses, ensure smooth operations with our guides, and delivering outstanding customer service to our clients. This position offers a unique opportunity to contribute to the growth and success of our business while gaining valuable experience in the outdoor industry.
This position is year round, full time and has the potential to grow into a managerial role for the right candidate.
RESPONSIBILITIES:
- Assist the CPM in overseeing the day-to-day operations of the California program, including but not limited to working the daily front desk and assisting clients with check in, check out, and any questions they might have.
- Support the recruitment, training, and supervision of the local guide team to ensure the highest quality of service and professionalism.
- Coordinate tour itineraries, including scheduling, transportation, and guide assignments.
- Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction throughout their journey.
- Collaborate with the marketing team to develop promotional strategies and materials to attract new customers.
- Maintain accurate records, including financial transactions, bookings, and customer data.
- Monitor industry trends, competitors, and customer feedback to identify opportunities for improvement and develop innovative ideas.
- Assist in managing budgets and financial reports to ensure effective resource allocation and profitability.
- Conduct regular evaluations to ensure adherence to company systems.
- Foster positive relationships with vendors, partners, and local community players to enhance the company’s reputation and service offerings.
QUALIFICATIONS:
- Bachelor’s degree in tourism, Hospitality Management, Business Administration, or a related field.
- Previous experience in the tourism or mountain guide industry, preferably in a supervisory or managerial role.
- Exceptional organizational and multitasking skills with a keen attention to detail.
- Excellent interpersonal and communication skills to interact effectively with team members, clients, and stakeholders.
- Proficiency in using technology and software applications relevant to the tourism industry.
- Ability to adapt to a fast-paced environment and handle multiple priorities.
- Leadership qualities with the ability to motivate and inspire a team.
- Problem-solving skills to address challenges and find innovative solutions.
Join our team and be part of an exciting journey as we continue to create memorable mountain experiences for our customers. To apply, please submit your resume, cover letter, and any other relevant documents to recruiter@alpenglowexpedition.com. We look forward to hearing from you!