The Business Systems Administrator is responsible for product set-up and management using resort management/POS/eStore software for all lines of business across Sugar Bowl Ski Resort, Royal Gorge Cross Country, and Sugar Rush Tubing & Snowplay. Products include passes, tickets, rental, retail, lockers, and snow sports school within the RTP|One system and the online eStore, Aspenware . The Business Systems Administrator will also support food and beverage products using InfoGenesis and payment processing across all business units.

The Business Systems Administrator collaborates directly with management across all functions of the resort (CEO, CFO, VP of Operations, Executive Director of Sport, Executive Director of Marketing, Director of Food & Beverage, Sales Manager, and others) to establish product and pricing strategy. And works directly with Director of Finance as well as accounting and line of business leaders to implement product set-up, as well as to create product documentation. This role considers the full product lifecycle from inception to initial sale/reservation to scanning/fulfillment to financial recognition or refunds. This role is thus critical to both the guest experience and to revenue generation.

The primary focus time for RTP/Aspenware product set up is in February (season passes and lockers) and in the fall – September through November (all other products). As such, there is flexibility in how this role can be structured. It can be a 6-month, full-time role (September – February), a 9-month, full-time role (July-March) and include either Guest Services/Tickets or IT and other infrastructure responsibilities depending on the candidate’s experience, or a 12-month year-round, full-time role and include additional Guest Services/Tickets or IT responsibilities depending on the candidate’s experience.

QUALIFICATIONS:           

The right person for this unique role is a high caliber systems administrator with RTP|One and Aspenware specific experience who LOVES collaborating across all business segments of a snow sports resort!

This core role of the Business Systems Administrator requires the following:

• Exceptional systems administration skills
• Extensive, hands on, prior experience setting up products in RTP|One, eStore/Aspenware, F&B POS systems, payment processors/gateways such as Heartland and FreedomPay and troubleshooting highly complex issues
• Knowledge of ski resort business functions and offerings including Season Passes, Tickets, Rental and Retail, Ski and Snowboard School, Races and Events, etc. and the ability to train seasonal staff on processes, procedures and use of business systems
• Understanding of dependencies such as online sales/reservations, guest experience/tickets point of sale, fulfillment, RFID scanning, accounting coding for financial revenue recognition and reporting, and returns/refunds
• Collaborative, cross-functional approach to project management
• Excellent interpersonal and communication skills, across a broad range of stakeholders
• Strong operational effectiveness and organizational skills

Additional responsibilities in either Guest Services and Tickets or IT, depending on the candidate’s experience could include the following:

• Prior experience addressing guest inquiries and processing payment transactions as a guest services associate – answering emails, phone calls, or in the ticket window or at the special tickets office; and/or snow sports environments
• Prior experience as an IT Technician in areas such as security, network administration, infrastructure (PCs/printers, ski gates, point of sale, etc.), end-user support, help desk administration, etc.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Project managing the annual process for developing products and pricing across most lines of business, in collaboration with each business unit leader
• Documenting the holistic product catalog across the resort and product specific documentation
• Setting up all products in RTP|One, eStore (and supporting F&B with their set up of products in InfoGenesis)
• Ensuring that all products can effectively be purchased online or at a point of sale
• Ensuring that all to-be-scanned products scan effectively
• Ensuring that all products map to accounting codes correctly for financial reporting purposes and supporting the refund process
• Trouble shooting issues with product set up and fulfillment
• Managing the full lifecycle of product creation and management, including inventory management

Pay $67k/year – $85k/year dependent on experience.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Sugar Bowl is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.