The Member Services Technician, reports to the Customer and Member Services Manager. This person will perform all customer service-related initiatives ranging from responding to daily front line customer service requests via phone, email, chat and walk-ins to supporting reservations and the online store and clerical work including preparing analytical reports. This position requires the ability to provide excellent customer service to members and guests as well as a deep understanding of HOA/resort operations. This role will join a hard-working and fun team and will be expected to be a team player.
The ideal candidate is a creative problem solver, tech savvy, has a can-do attitude and is passionate about working in one of the most recreation-oriented mountain communities in the country. They are passionate about helping people and eager to help the entire Tahoe Donner team to elevate our guest services experience throughout the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
To perform this job satisfactorily, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
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