Lumber Yard Counter Sales

Lumber Yard Counter Sales

  • Full Time
  • Truckee
Truckee Tahoe Lumber Company
11001 Soaring Way

About Truckee Tahoe Lumber Company

JOB SUMMARY:

Under the supervision of the Truckee Counter Sales Manager or the Tahoe City Manager, the Counter Sales employee will be responsible for assisting customers in selecting merchandise to fit the needs of their projects, processing sales transactions, answering customer inquiries, stocking, assisting with inventories, creating and maintaining a clean, professional store appearance. All employees are expected to be consistent in following company policies and procedures and safety guidelines; timeliness, quality, accuracy and thoroughness of work performed; attendance, dress, leadership, teamwork, honesty, integrity and respect for others.

ESSENTIAL FUNCTIONS:

1. Greets customers coming into the store

2. Establishes quality customer relations

3. Generates sales and uses a computer system to transact the sale

4. Accurately balances cash drawer each day

5. Properly processes paperwork including yard orders, invoices, purchase orders, returns

6. Processes sales transactions accurately using TTL computer system

7. Accurately processes credits (gets 2 signatures, etc.)

8. Prepares managements inventory sheets (out sheets, customer requests, no scan items)

9. Answers phone and responds to customer inquiries and/or redirects to other appropriate staff members

10. Directs special order inquiries too appropriate personnel

11. Assists in inventory

12. Provides store security

13. Stocks the store as required

14. Provides solid lead information to Contractor Sales

15. Pulls hardware and maintains paperwork to fill orders for delivery

16. Excellent selling ability

17. Maintains up to date product knowledge

18. Recognizes and brings mispriced items to Buyer’s attention

19. Promotes and processes TTL Express services to counter/phone customers

20. Uses good housekeeping to maintain neat and organized store and counter appearance

21. Provides customers with simple estimates and quotes on products and services

22. Processes all yard and special orders sales transactions accurately

23. Maintains quality relationships with vendors and current knowledge of product sources

24. Coordinates special orders and researches requested products

25. Receives special orders, ensuring proper paperwork and bin locations

26. Tracks and invoices special orders and notifies customers of product arrival

27. Promotes and coordinates TTL Express orders with a high level of customer service

28. Instructs customers on Express ordering procedures

29. Coordinates with Yard Coordinator on TTL Expresses, scheduling order to fulfill two hour guarantee

30. Pulls TTL Express hardware pulling as needed

31. Understands and works with Contractor Sales using company dispatch system

32. Provides floor sales

33. Works with Buyer to merchandise store

34. Anticipates and matches materials to customers needs

35. Develops and maintains excellent customer relations

36. Advanced product knowledge and sales of outside and shed products

37. Provides leadership and supervision in Counter Coordinator’s absence

38. Possesses active listening skills

39. Coordinates cycle counts with Buyer

40. Uses advanced system knowledge to research transactions and invoice discrepancies

41. Researches and works with Buyer on product discrepancies

42. Cleans the store as needed

43. Provides back up support for Contractor Sales as needed

44. Has a team player attitude

45. Takes responsibility for own mistakes and errors

46. Maintain a quality safety and attendance record

47. Other duties as assigned

REQUIREMENTS:

Education A high school education or equivalent is required. Must be able to read, write and speak English and have the ability to work with and understand printed forms and documents.

Experience Prior experience in retail sales or customer service is desirable, but not required.
Skills Demonstrates positive attitude. Ability to multi-task. Exhibits good organizational skills

Physical Ability to lift objects weighing up to 40 pounds and meet the physical requirements as defined in the pre-placement physical

Other Must be able to pass pre-placement business math test. Must be able to maintain positive, professional relationships with customers and co-workers. Must be able to understand and follow instructions, both verbal and written. Must be a self-starter, able to work with minimal supervision to complete assigned projects.

Typical Working Conditions: This position works primarily inside on a regular basis. An employee in this position may encounter high heat and very cold temperatures. Weather conditions encountered will be sun, rain and snow.

Equipment Used: This position requires an employee to use pallet jacks, ladders and other equipment as assigned.

Essential Physical Tasks: This position requires frequent lifting, bending stacking, standing and other essential physical tasks.

Pay: $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends

Experience:

  • Customer Service: 1 year (Preferred)

Work includes:

  • Weekends

Paid Training:

  • Yes

Management:

  • Store Manager

Shift:

  • Day

Pay Frequency:

  • Bi weekly or Twice monthly

This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • Open to applicants who do not have a college diploma

To apply for this job please visit www.indeed.com.