Guest Services Liaison

Guest Services Liaison

  • Full Time
  • Truckee
  • $20-$24/hour, DOE. USD / Year
KidZone Museum
11711 Donner Pass Road, Truckee, CA 96161
(530) 587-5437
About KidZone Museum
Kidzone Museum is the Truckee Tahoe’s Children’s Museum is a community mainstay, brimming with 30,000 visitors a year who come to play together in the immersive exhibits and hands-on programs. The Museum is looking for a seasoned and skilled full time Guest Services Liaison, one of the most important jobs at the museum.
Overview:
As a Guest Services Liaison, your role is to ensure smooth check-ins, provide information, and spread joy through your welcoming and helpful interactions with familiesKey Responsibilities:

Excellent Customer Service

  • Check-In:Welcome guests warmly and guide them through the check-in process.
  • Admissions: Process admissions and memberships, sharing information about upcoming events.
  • Sales: Conduct sales transactions for museum items, handling cash and credit transactions.
  • Information Desk: Answer visitor inquiries, providing insights into exhibits and events.
  • Customer Service:Address visitor concerns promptly, ensuring a positive atmosphere.
  • Membership Support: Assist visitors with membership options and facilitate the sign-up process.
  • Collaboration: Work with the team to ensure smooth operations and communicate with management.
  • Cash Handling:Handle transactions with a focus on creating a fun and enjoyable experience.
  • Qualifications: Previous customer service or retail experience is a plus. Fluent in clear communication. Comfortable handling transactions and taking time to address customer needs. Flexibility to work during peak times, including weekends and holidays.

Attributes:

  • A warm and welcoming demeanor.
  • Ability to handle high volumes of interactions.
  • Problem-solving skills for a seamless experience.
  • Team player ready to contribute to the joy of imaginative learning.
  • Join KidZone Museum, where your role is to make every visit a delightful adventure for families and children!
  • Adept at Google Suites and basic computer skills required.